Infrastructure Monitoring & Support - Gqeberh

We have an Infrastructure Monitoring & Support position available in Gqeberh. The Infrastructure Monitoring & Support will provide day-to-day monitoring and support to employees and the business from the GAAP Infrastructure Gqeberha Office. This includes remote server, network, and desktop support.

Job Specification:

Actively monitors and analyses user requests via a ticket system, evaluates and applies solutions.
Troubleshoots any IT technical issues and resolves in a courteous, professional, and timely manner in person or via email, telephone and/or other electronic medium.
Actively monitors and analyses Network, Firewalls, UPS’s, Servers and Lines, reports, evaluates and applies solutions where applicable.
Assisting with queries and allocation of routers Simard’s to Clients and Sites
Data checks and investigations where necessary
Setting up and assisting with VPN and VoipVPN connections and Software
Consults IT knowledgebase(s), Internet, other team members and any other appropriate resources for the purpose of independent troubleshooting.
Assists with new projects by investigating options and making recommendations as to what systems, hardware, and software changes are appropriate for the organization including and not limited to servers, switches, desktops, laptops, printers, and area/department specific infrastructure.
Daily Checks on office generators and report any maintenance and repairs required.
Daily monitoring of Cyber Security Dashboards.
Daily monitoring of Solar installations activity.
Daily monitoring of Zabbix Dashboards and proactive solution activation.
Meet deadlines, manage stress effectively and a willingness to work shifts and have a strong sense of discretion and confidentiality.

*Responsibilities and tasks outlined are not exhaustive and may change as determined by the needs of the company.