Restaurant Manager Don’ts – Part 2
In our previous article we covered a few things you shouldn’t be doing as a restaurant manager. Did you find yourself guilty of any of the points mentioned? It may be useful to keep a note of these points for the next new manager in your restaurant.
- Disciplining Employees in Front of Customers
If an employee breaks a rule or messes up, you are going to need to speak with them about it and possibly take disciplinary action. Don’t do this in front of customers. It creates an uncomfortable experience for the customers and could result in them not returning. Also, you could land up losing your employee.
- Let a Customer Leave Unhappy
If a customer is unhappy then you should do everything in your power to make them happy before they leave your restaurant. It may seem an unnecessary expense to comp a meal or offer them a voucher for their next visit but it will pay off in the long run.
- Not Giving Positive Feedback
It is important to let an employee know when they’re messing up or not doing their jobs properly. It is also just as important to let them know when they have done a good job. You don’t need to pat them on the back each time they do their job but pay attention and give credit where it is due. Praising employees leads to happier employees who work better and more willing to keep customers happy.
- Mistreat Employees
If you’re unfair or nasty to employees, it is going to come back to bite you. Your employees are an important part of your restaurant and without them you’re not going to be able to keep your customers happy. Employees who are mistreated will feel no loyalty to their jobs which will result in tardiness, frequent absences and no pride in their work.
- Not Communicating with Employees
Employees are not mind readers, you need to communicate with them. Communication is key in running a restaurant well. If there is a menu change, you need to tell your employees. If you would like dishes prepared a certain way, you need to tell your employees. Well informed employees are happy employees who keep customers happy.
The above are just a few things you shouldn’t be doing as a restaurant manager. As the industry continues to grow and evolve so does the list of thing you should and shouldn’t be doing. Most often, if you step back and take a breath then common sense will prevail.